Privacy Policy

Privacy Policy & Payment Security

FAQs    |   Use of the website    |    Privacy    |     Purchasing     |    Description of goods

planetFear take your privacy and security very seriously.  This policy explains how we use, store and protect data coming into the site and describes the policies we have in place relating to information contained on this site.

By submitting your information when placing an order online you consent to abide by the below policy and terms and conditions as outlined by planetFear in accordance with UK Data Protection and consumer legislation.  If we change any part of our policy then the changes will be posted here to inform you and you will be deemed as having understood those changes when using the site.  All policies, terms, conditions and contracts shall be completed in English.

Policy in Brief

• We never see your card details when you submit them online
• We can not charge over the amount submitted by you
• Your details are only used for the means of processing orders, or where we have your consent to pass them on to third parties for the purpose of a promotion
• Your data is stored on some of the most secure servers in the world
• Your activity on our site may be monitored for statistical research, site-improvement reasons or to improve our service.
• Very select marketing literature may be included in parcels from time to time
• You will only be contacted by our staff in relation to orders, never for marketing reasons

FAQs

Q:  What is Sage Pay, Verified by Visa and Mastercard Secure Code?

A:  We hate fraud as much as you, so in order to combat it we’ve got together with one of the world’s leading secure payment systems, Sage Pay, to ensure that your details are completely safe.  The system uses Visa and Mastercard’s very own security initiatives, Verified by Visa and Mastercard Secure Code, to link you to your card via an easy to set up password, which acts like a PIN number – just like in a high street store. 

Once set up, your card can be used online with thousands of other stores using this system to make totally secure payments.  Giving your details over the phone is far less secure.

Q:  What happens to my card details once I’ve submitted my order?

A: Your details are stored on a highly secure, password protected server at Sage Pay and encrypted, so that neither our nor Sage Pay staff can view them.  Entrance to Sage Pay is controlled by iris scanners – just like in the movies!

Q:  What do you do with my information?

A: Your billing and delivery address details are stored on a secure server, which is password protected and only accessible by our staff (please note we do not have access to your card or banking details, see above).  We will only use your information to contact you regarding an order, never to cold call. 

Q:  Will my details be passed on to anyone?

A:  We will only ever release your personal details in compliance with English law and to associated reputable companies who will help to process your order and who are also required to securely store your information in accordance with UK Data Protection and consumer legislation.

Q:  Will I be sent any direct mail, newsletters or junkmail?

A:    We may from time to time send very select marketing materials with orders, and only ever in line with our Green Policy.  We do send newsletters via email with product offers, sales and outdoor-related events information, approximately twice a month.  If you prefer not to receive these you can specify upon subscription to the site or alternatively unsubscribe in the Update Details section of your account.  Alternatively, please contact us and we will remove your details for you.

Use of the website

You are entitled to access to this site in accordance with the conditions set out in this policy and any order placed must be placed strictly in accordance with these conditions.

By submitting your details you confirm that the data therein is current, complete, true and accurate to the best of your knowledge and that you will notify us immediately of any changes to it.  Furthermore, you agree not to impersonate any other person, fraudulently use another individual’s details or name, or submit payment on behalf of another person without their prior consent.

We reserve the right to modify or withdraw this website or any part of it, temporarily or permanently, with or without notice to you, without liability to you or any third party.

In order to provide increased value to you we may provide links to other websites for you to access at your discretion.  While these links are provided in good faith, we will not be held liable for the content or security of any external site and you access these at your own risk. 

Privacy

All data submitted to us is treated as highly confidential (we reserve the right to disclose data for the reasons set out below) and is stored on a highly secure server only accessible by our staff via password and registration.

In order to fulfil orders we ask that you provide your name, billing address, delivery address, email address, telephone number, product selection, card payment details and a password and security phrase. 

planetFear and our Internet service provider may also collect and/or monitor information regarding your online status and movements (i.e. IP address, domain type and origin etc.) for statistical research, site improvement reasons or to improve our customer service.

We only use your data for the following reasons:

• Processing your orders
• Informing you of offers, sales and delivering newsletters in accordance with your permission
• For statistical research, site improvement and to improve services
• To administrate this website to you
• In accordance with UK law, i.e. anti-fraud, tax purposes etc.

Your personal information (not payment details) may be disclosed to reputable third parties outside of planetFear for the purposes of processing your order.  These companies are required to comply fully with UK Data Protection laws and consumer legislation.  We will not disclose any of your information to companies outside of planetFear for the purpose of marketing.

From time to time planetFear may contact you in relation to offers, sales and events that we feel may be of interest to you.  This contact will only ever be made via email and with your permission as detailed during user subscription where you will be offered the chance to opt in/out of receiving such information.  You may unsubscribe from this service at any time by deselecting the tick box in the Update Details section of your account, or by contacting us here.

If entering a prize draw or competition you may be required to submit your name, address and email address independently of your account.  This information will be used to inform you should you win and is subject to the same conditions as outlined above. 

Should you wish to obtain, change or enquire about any information that planetFear holds about you please do not hesitate to contact us using the details below.

planetFear

Heads Road

Keswick

Cumbria

CA12 5EZ

E: enquiries@planetfear.com

T: 0845 3624250

F: 01768 774856

Purchasing Goods

The Order Process:

1. You select and confirm the items you wish to purchase via a series of pages designed to guide you through the process.
2. You enter your payment details using the secure Verified by Visa or Mastercard Secure Code system.
3. We acknowledge your order details via email.  Please note that this is not a confirmation or order acceptance.  If you can not see an email please check your junk mail folder and mark our email address as safe.
4. Your items will be picked, checked, packaged and posted.
5. We will debit your card only once we have allocated the items to your order.
6. You will receive an email notifying you that the order has been despatched.

The completion of the contract between you, the customer, and planetFear takes place when the order has been despatched, unless we inform you that your order has been cancelled or rejected.

Non-acceptance of an order may result from one or more of the following situations:

• The product(s) you have ordered are out of stock
• The product(s) you have ordered are damaged/soiled or unfit for use/purpose
• We are unable to obtain authorisation for your payment
• The product(s) you have ordered were incorrectly priced/described/portrayed on the site
• We are unable to ship to you with regards to our delivery policy

Description of Goods

While every effort is made in good faith and with reasonable care to maintain and update this site, planetFear shall not be held responsible for inaccuracies in product information, prices or images at the time an order is placed.  We cannot confirm the price of a product or shipping costs until your order has been accepted in accordance with our Purchasing Goods policy, above.